Scope of This Notice
This Privacy Policy is to inform you of ChannelSpark Marketing’s (“ChannelSpark”) privacy practices and provide information about the ways in which information collected by ChannelSpark is used and disclosed.
Our Commitment to Privacy
At ChannelSpark, your privacy is important to us. We have provided this Privacy Policy in order to explain the way your personal information is collected, used, and disclosed.
The Information We Collect
This Privacy Policy applies to all information collected by or which you submit to ChannelSpark, whether on our website (channelspark.com), through our proprietary applications, or by e-mail, phone or otherwise, including personal information. “Personal information” is information that reasonably can be used to identify an individual.
ChannelSpark collects personal information when:
- You make purchases;
- You request support for ChannelSpark services;
- You use ChannelSpark services, including when you visit our website or use proprietary applications;
- You request information or materials;
- You participate in surveys and evaluations;
- You participate in promotions, contests or giveaways;
- You submit questions or comments to us.
The types of personal information collected may include:
Information We Collect Directly From You:
- Your first and last name;
- Your title and your company’s name;
- Your home, billing, or other physical address;
- Your e-mail address;
- Your telephone number;
- Any other identifier that permits ChannelSpark to make physical or online contact with you;
- Account-specific information such as your ChannelSpark username, password, and credit card account information.
Information We Collect About Your Use of Our Services: When using ChannelSpark services, we collect information about the services you use, including the type of services, date, time, duration, and relevant communication metadata required to facilitate those services.
Information We Collect Automatically: We may automatically collect information about your use of our website or services through cookies, web beacons, and other technologies: your domain name; browser type; operating system; web pages viewed; links clicked; IP address; length of visit; and the referring URL. We may also collect mobile device IDs and activity logs if you use our mobile applications.
Indirect End User Contact Information
ChannelSpark acts as a data processor regarding indirect personal identifiable information of end users, while our clients serve as the data controller. All actions adhere to the instructions provided by the data controller.
If authorized through system permissions in our applications, ChannelSpark may process contact information to facilitate communication services. We strictly store only the information required to comply with state and federal laws. This data is never shared with advertisers or third parties.
SMS and 10DLC Compliance
Notwithstanding any other language in this Privacy Policy, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Using Your Personal Information
We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you requested.
ChannelSpark uses your personal information to:
- Create and maintain your accounts;
- Process, fulfill, and follow-up on your orders;
- Answer your questions and provide support;
- Send you information, including promotional emails and surveys;
- Better understand your needs and improve our service.
We limit access to your personal information to employees and contractors who have a legitimate business need. We retain your information for as long as it is required for the purposes stated in this policy.
Sharing Your Personal Information
Unless you consent, ChannelSpark will never share your personal information except:
- As necessary to process and fulfill orders, billing, and email housing.
- To service providers, contractors, or agents performing functions on our behalf.
- As required by law (subpoenas, warrants, or fraud prevention).
- In the context of a business transaction (merger, acquisition, or divestiture).
Note: The sharing of personal information excludes SMS opt-in data and consent as outlined in the SMS and 10DLC section above.
We have no actual knowledge that we sell or share the personal information of individuals under 16 years of age.
Your Choices About Receiving Communications
ChannelSpark may send you emails or SMS messages regarding your account, services purchased, or promotional offers.
- Email: You may opt-out of promotional emails at any time by following the unsubscribe instructions in the email or by contacting us at marketing@channelspark.com.
- SMS: You may opt-out of receiving mobile text messages at any time by replying STOP to any text message received from ChannelSpark.
Please note that even if you opt-out of promotional emails, we may still send you transactional emails regarding your account or requested services.
Cookies and Other Browser Information
We use cookies and similar technologies to track website usage and customize your experience. You can configure your browser to reject cookies, though some features of our website may not function properly as a result. We also use third-party analytics tools (like Google Analytics) to help us improve our performance and user experience.
Security
We use commercially acceptable means to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover such data has been provided, we will delete it immediately.
How to Contact Us
ChannelSpark gives you the ability to access, modify, or update your information at any time. If you have questions regarding this policy, please contact us:
- Email: marketing@channelspark.com
- Website: channelspark.com
Changes to this Privacy Statement
ChannelSpark reserves the right to change this policy. Material changes will be noted with a notice on our homepage.
This Privacy Statement was updated on May 6, 2026.